November 24, 2025
The holiday season is already hectic—don't let technology add to the chaos. With customers rushing to complete last-minute errands and employees balancing family commitments, tensions run high. Avoid unnecessary frustrations caused by preventable tech mishaps that could harm your customer relationships.
Consider this your essential Holiday Tech Etiquette Handbook—because no one wants to be the business that spoils someone's day.
1. Update Your Business Hours Online Before Someone Shows Up to a Locked Door
Imagine a customer racing across town during their break only to find your location closed despite what your online listing said. Don't let your business be remembered for disappointing visitors.
Where to update:
- Your Google Business Profile—the most crucial spot
- Facebook, Instagram, Yelp—any platform customers might check
- Your website's banner or homepage with clear holiday hours
- Apple Maps—still widely used by many
Example message: "Happy Holidays! We're closed Thursday, Nov. 28 through Sunday, Dec. 1 to spend time with family. We'll reopen Monday morning ready to assist you—even if we're a little turkey-hungover!"
2. Craft Warm, Human Out-of-Office Replies That Reassure
If you're away for the holidays, don't leave customers guessing. An approachable auto-reply keeps communication professional yet personable, showing you care even when you're offline.
Sample out-of-office message: "Thanks for getting in touch! We're closed for Thanksgiving from Nov. 28 to Dec. 1 and will respond once we're back and caffeinated. For urgent needs, please call (XXX) XXX-XXXX. Wishing you a joyful holiday!"
3. Keep Out-of-Office Messages Concise—Skip the Personal Details
Simplicity is key. Customers don't need a detailed itinerary of your holiday plans. Over-sharing isn't just unnecessary; it can also pose security concerns. Stick to essential info like your closure dates and alternative contacts, and save your vacation stories for social media.
4. Test Your Phone System to Prevent Caller Frustration
Holidays bring hurried, stressed callers. Ensure your voicemail greeting accurately reflects your hours and guides callers efficiently—don't let an outdated message add to the confusion.
Pro Tip: Call your own number to verify your greeting. You might be surprised how many still use outdated messages from years ago.
Example voicemail: "Thank you for calling [Business Name]. We're currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent matters, press 1 to reach our on-call team. Happy Holidays and thanks for your patience!"
5. Clearly Communicate Shipping Deadlines to Avoid Last-Minute Panic
If shipping is part of your service, prominently post your final ordering dates and send timely reminders. Late deliveries disappoint customers and damage trust—avoid the holiday gift delay blues.
The Bottom Line: Thoughtful Technology Use Creates Happier Customers and Stronger Businesses
Holiday tech etiquette is all about setting clear expectations and communicating warmly and effectively. A few proactive updates can smooth your operations and keep your reputation shining bright this season.
Remember, success isn't just avoiding issues—it's about making your customers feel valued, even when you're out of office.
Need expert help ensuring your systems and customer experience are holiday-ready? Call us at 703-879-2070 or click here to schedule your free 15-Minute Discovery Call. Let's explore simple strategies to keep your business running smoothly while you enjoy your well-earned break.
